SAP HCM AMS & BPO Services

The Optimal support for your HCM system is the best investment protection

Our comprehensive SAP HCM Application Management service not only encompasses a diverse array of services but delves deep to tailor solutions to your specific needs and requirements. In addition to hosting and application management, we prioritize BPO support and logistics solutions to offer holistic support.

Our team of highly qualified and experienced consultants is strategically located throughout Germany and Turkey, equipped with extensive technical and specialized knowledge to deliver unparalleled support.

Hosting

Our hosting packages encompass all essential SAP services, including operating system, database, and licenses (inclusive of SAP).

Application Management

Under our Application Management (AMS) framework, we offer a modular approach with four key components, covering service request and change management for SAP SuccessFactors and SAP ERP HCM. Our AMS team comprises seasoned consultants with profound knowledge of SAP HCM and HR processes. They excel in crafting bespoke solutions tailored to your unique requirements. Our service not only includes support provision and change management but also extends to comprehensive guidance on best practices and optimization opportunities within SAP HCM. We collaborate closely with you to comprehend and analyze your business processes, fostering the development of efficient solutions that bolster your HR department and drive goal attainment.

The four building blocks of our AMS are:

  1. Service Management: This overarching module encompasses the other three building blocks.
  2. Incident & Problem Management
  3. Release Management
  4. Change Management

These foundational blocks form the bedrock of our holistic application management, enabling us to deliver comprehensive support. Reach out to us today to discover more about our application management framework and its constituent elements. Learn how it can enhance the efficiency of your SAP HCM applications and optimize your HR processes. Our experts stand ready to furnish you with thorough guidance and collaborate on tailored solutions.

BPO and Business Support

In the realm of business process outsourcing, we partner with APM Service GmbH, a specialized service provider. Backed by ISO 27001 certification, we ensure the highest security standards. Our innovative billing structure offers planning certainty through a pay-per-person model.

Our comprehensive BPO standard service encompasses precise master data maintenance, handling of variable payments, and expert support for payroll tax deduction inquiries. We manage ELStAM and DEÜV reports, process billing-relevant transaction data, and execute company pension scheme processes in accordance with guidelines. Additionally, we handle employee certificate creation and conduct annual financial statement preparations reliably.

Engaging our services yields manifold benefits for your company. Beyond cost savings, you gain access to dedicated APM/EPI-USE contact personnel. Our trained staff stays abreast of legislative updates, ensuring smooth workflow and mitigating the risk of talent shortages and internal absenteeism. Employing a rigorous four-eye review process minimizes errors, freeing up internal capacity for other HR-related matters. Our transparent pricing model, based on clear per-employee rates, ensures complete transparency and optimal cost control in business process outsourcing.

Service Management

Our dedicated and knowledgeable service management team is here to support you every step of the way, overseeing service delivery and remaining receptive to your inquiries and feedback. As specialists in HCM, we understand the unique challenges faced by HR managers and are well-equipped to identify optimal solutions for you in any scenario.

For further details, please refer to the comprehensive information provided in the downloadable PDF document, or feel free to reach out to us directly for personalized assistance.

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